Track Your Order
Track Your Order
Your LUMÈRA piece is on its way. Here's how to follow its journey.
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HOW TO TRACK
When your order ships, we send you an email with a tracking number and link.
You can also track your order using the form below — or by entering your tracking number directly on the carrier's website.
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TRACK VIA EMAIL
Enter your email address and order number to check your shipment status:
📧 hello@lumera.com
Include "TRACKING REQUEST" in your subject line — we'll respond within a few hours.
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TRACK DIRECTLY WITH CARRIER
Most LUMÈRA orders ship via:
🇺🇸 United States
✦ USPS: https://tools.usps.com/go/TrackConfirmAction
✦ UPS: https://www.ups.com/track
✦ FedEx: https://www.fedex.com/apps/fedextrack
🌍 International
✦ DHL: https://www.dhl.com/en/express/tracking.html
✦ 17track (universal): https://www.17track.net
Just paste your tracking number into the carrier's website.
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UNDERSTANDING TRACKING STATUSES
📦 Order Confirmed — We received your order and are preparing it.
🏭 Processing — Your order is being packed in our studio (1-3 business days).
🚚 Shipped — Your package is on its way. Tracking number emailed.
✈️ In Transit — The package is moving between facilities.
🏠 Out for Delivery — It's on the truck, arriving today!
✅ Delivered — Your LUMÈRA piece has arrived.
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COMMON TRACKING QUESTIONS
Q: My tracking hasn't updated in 3 days. Is something wrong?
A: Between carrier scans, your package may not update for 1-3 days — especially during international transit. This is normal. If it's been more than 7 days with no movement, email us.
Q: Tracking says "Delivered" but I don't see my package.
A: 1. Check with neighbors and at your front door
2. Look around mailboxes and porches
3. Wait 24 hours (carriers sometimes scan early)
4. If still missing, email hello@lumera.com within 7 days
Q: Can I change my delivery address?
A: Once shipped, we can't change the address. However, most carriers let you redirect via their website — try USPS Hold Mail or UPS My Choice.
Q: My tracking shows "Delivery Attempted." What now?
A: The carrier tried to deliver but couldn't reach you. Check for a door tag with pickup instructions, or schedule a redelivery via the carrier's website.
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DELIVERY TIMELINE
🇺🇸 US: 5-8 business days after shipping
🇨🇦 Canada: 7-12 business days
🇬🇧🇪🇺 UK/EU: 7-14 business days
🌍 Rest of World: 14-21 business days
Business days don't include weekends or holidays.
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STILL NEED HELP?
Can't find your tracking? Package missing? Something else?
📧 hello@lumera.com
We respond within 24 hours and will resolve every issue with care.
LUMÈRA — Crafted for moments that matter.