Refund policy

Love it, or send it back.

At LUMÈRA, we want you to adore every piece you bring home. If something doesn't spark that feeling, we make the return simple.

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30-DAY RETURN GUARANTEE

You have 30 days from the day your order arrives to request a return. No questions asked, no guilt trips.

To qualify, items must be:
✦ Unused and in original condition
✦ In original packaging
✦ Free from damage or signs of wear

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HOW TO START A RETURN

Email us at returns@lumera.com with:
✦ Your order number
✦ The item(s) you'd like to return
✦ A brief reason (optional — but helps us improve)

We'll respond within 24 hours with prepaid return instructions.

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REFUNDS

Once we receive and inspect your return, we'll process your refund within 3-5 business days. The refund will appear on your original payment method within 5-10 business days, depending on your bank.

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DAMAGED OR DEFECTIVE ITEMS

Every LUMÈRA piece is quality-checked before shipping. If yours arrives damaged:

✦ Photograph the damage within 48 hours of delivery
✦ Email photos to returns@lumera.com
✦ We'll send a replacement at no cost to you — or issue a full refund

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ITEMS NOT ELIGIBLE FOR RETURN

✦ Gift cards
✦ Final sale items (clearly marked at purchase)
✦ Items damaged by customer misuse

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QUESTIONS?

We're here for you. Reach us anytime at:
📧 hello@lumera.com
📧 returns@lumera.com

Last updated: April 2026