Shipping policy
From our studio to your sanctuary.
Every LUMÈRA piece is packed with care and sent in signature gift-ready packaging. Here's everything you need to know about how your order travels to you.
━━━━━━━━━━━━━━━━━━━━━━━━━━
PROCESSING TIME
Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
Once your order ships, you'll receive a confirmation email with tracking details.
━━━━━━━━━━━━━━━━━━━━━━━━━━
SHIPPING RATES & DELIVERY TIMES
🇺🇸 UNITED STATES
Delivery: 5-8 business days
Cost: FREE on all orders
🇨🇦 CANADA
Delivery: 7-12 business days
Cost: $9.99
🇬🇧 UNITED KINGDOM
Delivery: 7-14 business days
Cost: $12.99
🇪🇺 EUROPEAN UNION
Delivery: 7-14 business days
Cost: $12.99
🌍 REST OF WORLD
Delivery: 14-21 business days
Cost: $19.99
━━━━━━━━━━━━━━━━━━━━━━━━━━
TRACKING YOUR ORDER
Once shipped, you'll receive a tracking number via email. You can also track your order anytime at lumera.com/pages/track-your-order
━━━━━━━━━━━━━━━━━━━━━━━━━━
CUSTOMS & IMPORT DUTIES
International orders may be subject to customs fees determined by your country's regulations. These charges are not included in our shipping costs and are the responsibility of the customer.
━━━━━━━━━━━━━━━━━━━━━━━━━━
LOST OR DELAYED PACKAGES
If your tracking shows "delivered" but your package hasn't arrived:
✦ Check with neighbors and around your property
✦ Contact your local postal carrier
✦ Reach out to us at hello@lumera.com within 7 days
We work directly with carriers to resolve every issue. You're not alone in this.
━━━━━━━━━━━━━━━━━━━━━━━━━━
SHIPPING ADDRESSES
Please double-check your shipping address before submitting your order. LUMÈRA is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error within 2 hours of placing your order, email us immediately at hello@lumera.com — we may be able to update it before shipment.
━━━━━━━━━━━━━━━━━━━━━━━━━━
PACKAGING
Every LUMÈRA piece arrives in our signature ivory-and-gold box — ready for gifting, or simply to make the unboxing feel like the moment it deserves.
━━━━━━━━━━━━━━━━━━━━━━━━━━
QUESTIONS?
📧 hello@lumera.com
Last updated: April 2026