Terms of service

The fine print, made simple.

By accessing and using LUMÈRA, you agree to these Terms of Service. Please read them carefully before placing an order.

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USING OUR STORE

You must be at least 18 years old to place an order with LUMÈRA. By purchasing, you confirm that all information you provide is accurate and complete.

You agree not to:
✦ Use our store for any unlawful purpose
✦ Attempt to access restricted areas of our systems
✦ Interfere with other customers' use of the store
✦ Copy, modify, or redistribute our content without permission

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PRODUCTS & PRICING

We strive to describe our products as accurately as possible. However:

✦ Colors may vary slightly due to monitor settings and lighting
✦ All prices are in US Dollars (USD) unless otherwise stated
✦ Prices exclude taxes where applicable
✦ We reserve the right to change prices, products, or availability at any time without prior notice

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ORDERS & PAYMENT

When you place an order, you receive a confirmation email. This email is an acknowledgment — not a guarantee of acceptance.

We reserve the right to cancel orders in these cases:
✦ An item is out of stock after purchase
✦ Pricing errors are discovered
✦ Fraud or suspicious activity is detected
✦ The shipping address is invalid or unreachable

If we cancel your order, you'll receive a full refund within 5-7 business days.

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ACCOUNTS

If you create an account with LUMÈRA, you are responsible for:

✦ Maintaining the confidentiality of your password
✦ All activity that occurs under your account
✦ Notifying us of any unauthorized access

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INTELLECTUAL PROPERTY

All content on LUMÈRA — including text, images, logos, product photos, designs, and written material — is owned by LUMÈRA or our partners.

You may not:
✦ Copy, reproduce, or republish our content
✦ Use our trademarks without written permission
✦ Scrape or download our images for commercial use

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LIMITATION OF LIABILITY

LUMÈRA is not responsible for:
✦ Shipping delays caused by carriers, weather, or customs
✦ Damage from improper product use or handling
✦ Indirect, incidental, or consequential damages
✦ Third-party content linked from our store

Our total liability is limited to the amount you paid for the product in question.

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PROHIBITED ACTIVITIES

You may not use LUMÈRA to:
✦ Harass, abuse, or harm another person
✦ Submit false or misleading information
✦ Upload viruses or any other malicious code
✦ Collect personal information of other users
✦ Violate any local, national, or international law

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GOVERNING LAW

These terms are governed by the laws of Austria. Any disputes arising from your use of LUMÈRA will be resolved in Austrian courts.

For customers in the European Union, you retain any mandatory consumer protection rights under the laws of your country of residence.

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CHANGES TO THESE TERMS

We may update these Terms of Service at any time. The most current version will always be posted on this page. Continued use of LUMÈRA after changes means you accept the updated terms.

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CONTACT

Questions about these terms?

📧 hello@lumera.com

LUMÈRA
Prager Straße 109/4
1210 Wien, Austria

Last updated: April 2026