Customer Service

We're here to help. Whether you have a question about your order, need help with your lamp, or just want to say hello — we respond within 24 hours.

Contact Us

📧 Email: support@lumera-lighting.store
⏰ Response Time: Within 24 hours (Monday–Friday)
🌍 Language: English, German

Send Us a Message

Fill in the form below and we'll get back to you as soon as possible.

Common Questions

Where is my order?

Once your order ships, you'll receive a tracking email. You can also track your order on our Track Your Order page.

Can I return my lamp?

Yes! We offer a 30-day money-back guarantee. See our Refund Policy for details.

What's covered by warranty?

All LUMÈRA lamps come with a 1-year manufacturer's warranty covering defects in materials and workmanship.

How long does shipping take?

US orders: 3–8 business days. International orders: 10–15 business days.